Customers feel recognized
Remembering names and preferences turns a service into a relationship. Even a new employee greets regulars like the owner would.
Grow customers
Remember every customer like your best regular.
Personal service is what makes a neighbourhood laundry special. LaundriOS laundry CRM gives it a perfect memory: every order, preference, note, reward and message in one customer file, found in two seconds by phone number.
- Customer files
- Preferences & notes
- Segments & messages
Included in Pro+ from €59/month
Everything about a customer, on one card
The same card appears at the counter, on the phone and in the workshop, so your team knows the customer before saying the first word.
Profile: name, area and how long they've been a customer.
Preferences: "no starch", "hang shirts", shown on every new ticket.
Value: orders, lifetime spend and rewards progress.
Consent & channel: marketing permission and preferred contact (SMS, Viber).
Messages log: every SMS and email, with date and time.
Claims history: past problems and how they were resolved.
Customer care moments that bring people back
A profile is created with just a name and phone number. A welcome message explains how to track the order and collect rewards, so the first visit already feels personal.
Preferences are applied to the ticket automatically, and "received" and "ready" messages go out at the right moments. The customer never has to repeat themselves.
The claim is recorded with intake photos, resolved fairly, and marketing pauses until it's closed. A well-handled problem often creates a more loyal customer.
LaundriOS notices the silence and sends a friendly reminder with a small offer, only to customers who agreed to receive marketing.
Why customer management is the secret of successful laundries
Laundry is a repeat business. Keeping a regular customer costs far less than finding a new one.
Data you can act on
See your best customers, who hasn't visited in 30 days and who just placed a first order, then message each group.
Handled with care
Marketing consent is stored per customer, order messages stay separate from promotions, and open complaints pause marketing.
Everything in the customer file
- Customer profiles with full order history
- Preferences and private staff notes
- Retail (B2C) and business (B2B) profiles
- Automatic segments: new, regular, VIP, at risk, lapsed
- Lifetime value, last visit and average order
- Wallet, rewards and packages on the profile
- One-click email or SMS to a segment
- Complaints and re-cleans linked to the customer
- Marketing consent (GDPR) per customer
FAQ
Questions
Still not sure? Bring your questions to a free 30-minute demo, in your language.
Ask us anything in a demoWhat is a laundry CRM?
A customer database built for laundries: profiles, preferences, order history and messages in one place, so every customer gets personal service.
Do customers need to download an app?
No. Profiles are created at the counter; the app is optional for online booking and tracking.
Is it GDPR compliant?
Consent is recorded per customer, and promotions go only to customers who agreed. Order messages are separate from marketing.
Which plan includes the CRM?
The Pro plan at €59 per month.
Give every customer the regular's treatment.
Customer files, preferences, segments and messages are included in **Pro · €59/month**.