Book in under a minute
Services with photos and exact prices, extras like express or stain care, and a pickup slot in their area. Done in four taps.
📱 Customer app
Your laundry in your customers' pocket.
Customers already order food and taxis from their phone. With the LaundriOS laundry customer app, they book a pickup, pay and track their laundry the same way, 24/7, in the language you choose, with your shop's name on it.
Included in Business+ from €89/month
Everything your customers want, in one app
Six reasons customers keep your app on their home screen.
Pay their way
Card with Viva.com, wallet balance, prepaid package or pay at pickup. Coupons apply automatically.
Track every step
Picked up, cleaning, ready, out for delivery, with a live map and the driver's arrival time.
Rewards they can see
Stamp card, coupons, wallet and package balance, always one tap away.
No passwords
Sign in with a one-time SMS code. Nothing to remember, nothing to reset.
Talk to the shop
Viber or WhatsApp in one tap, with the order number already attached.
From booking to rewards in four taps
Here is exactly what your customer sees, screen by screen.
Book
The customer taps + to add shirts, a suit or a duvet, switches on extras like Express 24h, and sees the total update live. On the next screen they pick a day and one of the free time slots. Full slots are greyed out, and the delivery fee for their area is shown before they pay.
Pay
The checkout shows every line, the coupon discount and the total with VAT. They pay by card with Viva.com, from their wallet or at pickup. The confirmation screen shows the receipt with its myDATA MARK and adds a stamp to their reward card.
Track
A push notification says the order is ready, then that the driver is on the way. One tap opens live tracking: a map with the arrival time, every stage of the order and buttons to call or message the driver.
Rewards & reorder
The rewards screen shows how close they are to a free wash, coupons waiting to be used and the balance of prepaid packages. In "My orders", one tap on Reorder repeats a previous order with the same services.
The whole app, screen by screen
Home with the active order and a big "Book a pickup" button. Services with prices and extras. Schedule with free slots only. Checkout with coupons and Viva.com. Live tracking. Rewards. Six screens, nothing your customers need to learn.
Every app booking lands on your order board
- Paid online
- Pickup slot booked
- Address checked
- No retyping
When a customer books at 23:14, you don't need to check messages in the morning. The order appears in "New from app", already paid or marked "pay at pickup", with the pickup slot and address. The driver sees it on their route, the workshop sees it on arrival, and the customer sees each change in the app.
Three easy ways to bring customers to your app
QR at the counter
A printed QR poster at the counter and on your bags. Customers scan while they wait.
Link after the first order
After every first order, an automatic SMS sends the app link. One tap, a code by SMS, signed in.
Button on your website
A "Book online" button on your website or Google Business profile opens the app with your services.
Your shop's name, your prices, your areas
Customers see your laundry, not a marketplace with your competitors next to you. The app uses your price list, your service areas and time slots, and speaks the language you set up.
Why a customer app matters for a neighbourhood laundry
Customers already order food and taxis from their phone. A laundry that accepts online bookings wins orders a phone-only shop never sees.
More orders, 24/7
Customers book at 23:00 from the sofa. Every booking lands directly on your order board, with the slot and address already filled in.
Fewer calls, more trust
Exact prices before booking and live status after it mean no surprises at pickup and no "is it ready?" calls during your busiest hours.
Loyalty that works
Rewards only work when customers can see them. The app shows progress, coupons and wallet every time they open it, so the next visit is always closer.
Customer app features
- Your language, set up your way
- Services with photos & prices
- Extras & express
- Pickup & delivery or drop-off
- Area & time-slot validation
- Viva.com Smart Checkout
- Wallet & prepaid packages
- Coupons applied at checkout
- Rewards stamp card
- Live tracking with driver ETA
- Order history & reorder
- Receipt with myDATA MARK by email
- Viber & WhatsApp support
- Sign in with SMS code
- GDPR consent
FAQ
Questions
Still not sure? Bring your questions to a free 30-minute demo, in your language.
Ask us anything in a demoWhat is a laundry customer app?
An app where your customers book a pickup, pay, track their order and collect rewards, connected live to your shop's order board.
Does it carry my shop's name?
Yes, customers see your laundry, your services and your prices.
Can customers pay online?
Yes. Customers can pay online by card with Viva.com or Stripe, from their wallet or prepaid package, or at pickup.
How do customers sign in?
With their mobile number and a one-time SMS code. No password.
Can customers reorder quickly?
Yes. Any past order can be repeated in two taps.
Can the app be in my language?
Yes. The app speaks the language you set up, with prices shown VAT-inclusive.
Give your customers an app they'll love.
See the customer app with your own services and prices in a free 30-minute demo.