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143 questions and answers
Plans & pricing
See the pageCan I try LaundriOS before subscribing?
Yes. Every paid plan starts with a 14-day free trial, so you can work with the features of the plan you choose before you pay anything.
Do I need a credit card to start my free trial?
No. You start the trial without a credit card and there is no obligation to subscribe when it ends.
Can I change my plan later?
Yes. You can move up or down between Starter, Pro and Business as your business changes. For Enterprise, talk to our sales team.
Can I cancel my subscription anytime?
Yes. Monthly plans can be cancelled at any time. Yearly plans are paid for the year in advance in exchange for the 20% saving.
Are there any setup fees?
No. Starter, Pro and Business have no setup fee. Advanced data migration and custom development are optional and quoted separately.
Are SMS, WhatsApp and Viber messages included?
The messaging features are part of Pro and above. The messages themselves are charged by usage or by the messaging provider, so you only pay for what you send.
Are AADE/myDATA invoicing fees included?
The connection is included in every plan. LaundriOS works with e-invoicing providers that transmit your documents to myDATA; their fees may be billed separately.
Can I import my existing customers and price lists?
Yes. Basic migration of customers and price lists is included where applicable. Larger or more complex migrations get a custom quote.
Does LaundriOS support multiple locations?
Yes, on the Enterprise plan: several locations with centralized management and consolidated reporting. Starter, Pro and Business cover one location.
Is LaundriOS available in my language?
Yes. The interface and your customer messages support multiple languages on every plan.
Getting started
Is LaundriOS suitable for a small traditional laundry?
Yes. Starter (€29/month) covers the counter, tags, price list, customer messages and myDATA receipts for one shop.
Is it compatible with myDATA?
Yes. Documents are issued through a certified invoicing partner and transmitted to AADE with a MARK.
Do I need new hardware?
No. It works in the browser on PC, tablet or phone. Any barcode scanner and thermal printer will do.
Can I run a loyalty program?
Yes, from the Pro plan: rewards, coupons, prepaid packages and automatic reminders.
I have more than one store. Does it work for me?
Yes. The Enterprise plan connects all stores with central prices, customers and reports.
Is my data safe?
Encrypted credentials, role-based access, session controls, audit log and GDPR-compliant consent.
Order board (Kanban)
See the pageWhat is laundry order management software?
It records every order from drop-off to delivery: items, prices, status, payment and customer messages. LaundriOS shows it on one visual board, so nothing gets lost.
Can I customize the statuses?
Yes. The seven stages are a ready-made starting point. You can rename them, add or remove stages and add sub-statuses such as "Waiting for tailor", so the board follows your workflow.
Can the board update without anyone dragging cards?
Yes. Barcode scans move cards automatically, and customers are notified at key stages.
How do I see late orders?
Cards past their ready date turn red, and the *Late* filter shows them all in one tap.
Do customers see the status?
They are notified automatically by email at key stages, so they know when to collect.
Does it work on a tablet or phone?
Yes, on PC, tablet and phone, with drag & drop by touch.
Which plan includes the order board?
Every plan, starting with Starter at €29 per month.
Counter POS
See the pageWhich hardware do I need?
Any PC, laptop or tablet with a browser. Add a thermal printer for tickets and tags, and optionally a barcode scanner and card terminal.
Can I use my existing printer and scanner?
Most thermal printers and all keyboard-type barcode scanners work.
Can I take card payments?
Yes, with your Viva.com terminal.
Does every ticket go to myDATA?
Yes. The correct receipt or invoice is issued and transmitted with its MARK.
Can customers pay a deposit or pay later?
Yes: full payment, deposit or pay at pickup, with open balances tracked.
Can I serve hotels and companies at the counter?
Yes. Switch to a business ticket with AFM, ΔΟΥ, PO and payment terms.
Which plan includes the POS?
All plans, from Starter (€29/month).
Smart price list
See the pageWhat is laundry price list software?
It's one central list of your services, sizes and extras, with the rules to calculate each price. LaundriOS uses it at the counter, in the customer app and on every order.
Can I price per kilo and per piece at the same time?
Yes. Each service has its own pricing type, so wash-and-fold per kilo and shirts per piece live in the same list.
Can hotels have different prices?
Yes. Create a separate business price list with their own rates and minimums, and VAT shown separately on invoices.
What happens to old orders when I change a price?
Existing orders keep their original price. Only new tickets and online bookings use the updated price.
Which plan includes the price list?
Every plan, starting with Starter at €29 per month.
Tags & barcodes
See the pageWhat is laundry garment tracking?
It's a system of barcode tags and scans that records where every bag or garment is, from drop-off to delivery, so nothing gets lost or swapped.
Which printer do I need?
Any common thermal label or receipt printer. No special tagging machine is needed.
Can I tag each garment or only each bag?
Both. One tag per bag for wash-and-fold, or one per garment for suits, dresses and delicate items.
Where are the photos stored?
Securely in the cloud, attached to the order and item, resized automatically to save space.
Which plan includes this?
Barcode tags are in every plan from Starter. Inspection photos and approvals are included from Pro.
Workshop
See the pageWhat is laundry production management software?
Laundry production management software helps organize and track the work involved in processing customer orders, from receiving and inspecting garments to cleaning, finishing, packing and dispatch.
Can I customize production stages?
Yes. LaundriOS is designed around configurable production stages, allowing different services to follow workflows appropriate to their processing requirements.
Does LaundriOS support barcode scanning?
The workshop workflow includes barcode and tag scanning for identifying and updating orders throughout production.
Can I manage different laundry services?
LaundriOS is designed for multiple service types, including Wash & Fold, garment cleaning, ironing, bedding, specialty care and commercial laundry.
Can multiple employees use the production board?
The production workflow is designed for teamwork, with individual staff access and activity records.
Can workshop staff change order prices?
Staff can propose adjustments with notes and photos. Final approval can be restricted to authorized users.
Can I see which orders are ready for delivery?
Yes. Completed orders can move into a ready-for-dispatch queue, helping coordinate workshop and delivery operations.
Which LaundriOS plan includes Workshop Management?
Workshop & Production Management is part of the Business-level feature offering. See the Pricing page for current plan details.
Customer care & CRM
See the pageWhat is a laundry CRM?
A customer database built for laundries: profiles, preferences, order history and messages in one place, so every customer gets personal service.
Do customers need to download an app?
No. Profiles are created at the counter; the app is optional for online booking and tracking.
Is it GDPR compliant?
Consent is recorded per customer, and promotions go only to customers who agreed. Order messages are separate from marketing.
Which plan includes the CRM?
The Pro plan at €59 per month.
Customer messages
See the pageWhat are laundry SMS notifications?
Short automatic messages that tell customers when their order is received, ready, out for delivery or delivered, so they don't need to call.
How much does an SMS cost?
Emails are included in your plan.
Can I write my own text?
Yes. Every template is editable in any language, and order details are inserted automatically.
Can I turn off a message?
Yes, each template can be switched on or off separately.
Which plan includes messages?
The "order ready" SMS is in every plan; all templates and branded emails from Pro.
Do messages work in my language?
Yes. Each customer receives messages in their own language, with Greek, Latin, Cyrillic and other alphabets fully supported.
Can I add Viber and WhatsApp buttons?
Yes. Click-to-chat buttons appear on emails, tracking pages and the customer app.
Loyalty & rewards
See the pageWhat is a laundry loyalty program?
It rewards customers for coming back, with progress toward gifts or a free wash. LaundriOS runs it digitally, linked to each customer's phone number.
Do customers need a card or an app?
No. Rewards are linked to the phone number. The app is optional and simply shows progress, coupons and wallet balance.
Can I choose the rewards?
Yes. Milestones, gifts and the free order are all editable, so the program fits your prices and how often your customers visit.
Can discounts stack?
No. Only one discount applies per order and double gifts are blocked, so promotions stay under control even in busy seasons.
Which plan includes loyalty?
Rewards, coupons and prepaid packages are included from the Pro plan at €59 per month, together with the CRM.
Marketing automation
See the pageWhat is laundry marketing automation?
Messages that are sent automatically based on customer behaviour, like reminders after a few weeks or offers after 30 days without an order.
Do I need marketing skills?
No. Ready-made automations work out of the box; you only adjust the text if you want.
Will customers receive too many messages?
No. Caps, minimum gaps and quiet hours protect them.
Is it GDPR compliant?
Promotions go only to customers with marketing consent, recorded per customer.
Which plan includes it?
The Pro plan at €59 per month.
Can I send a one-off campaign?
Yes, to any segment, such as regulars before the winter season or customers at risk.
What happens when a customer orders again?
Any scheduled reminder is cancelled automatically as soon as a new order arrives.
Claims & refunds
See the pageWhat is laundry complaint management?
A clear way to record, investigate and resolve customer problems such as damage, missing items or stains, with evidence and a record of every decision.
Can I see the intake photos in the claim?
Yes. Photos and notes from inspection are linked to the order and the claim automatically.
Which plan includes claims?
The Pro plan at €59 per month and above.
Which problems can I record?
Damaged item, missing item, not cleaned properly, stain not removed, late pickup or delivery, and other.
Can I see claim totals?
Yes: open and investigating claims, refunds to complete and claims resolved in the last 30 days.
Pickup & delivery
See the pageWhat is laundry pickup and delivery software?
Software that lets customers book home pickup and delivery only in your areas and time slots, calculates fees and minimums, and sends each stop to your driver's route.
How is the delivery fee calculated?
Free, flat per area, or by road distance from your shop, with free delivery above an amount.
Can I limit pickups per slot?
Yes. Each slot has a capacity; when it's full, customers can't book it.
What about addresses outside my areas?
Offer ACS Courier or BOX NOW lockers instead, or let customers request coverage.
How do I plan the day's routes?
Open the day and shift, see every pickup and delivery as a stop, and drag stops into each driver's route or assign several at once. Van capacity updates as you plan.
Can routes be optimized?
Yes. Google Maps can put the stops in a sensible order that respects each customer's time window, so the driver drives less.
Can the driver take payment at the door?
Yes. The driver sees the amount due at each stop and can take card or cash on the spot, and the payment is recorded on the order.
Courier & lockers
See the pageWhat is laundry courier delivery?
Sending finished orders to customers through a courier or parcel locker network instead of your own van, created directly from the order in LaundriOS.
Who pays for shipping?
You decide: add the fee to the order or include it in your price.
Can I send business orders by courier?
Yes. Hotels and rentals outside your van area can receive scheduled shipments.
Routes & dispatch
See the pageWhat is laundry route planning software?
Software that turns the day's pickups and deliveries into routes for your drivers, with the stops, time windows and payments in one place.
Can I set up my own shifts and vans?
Yes. Shifts, vans and drivers are set up to match how your shop works.
Does the driver see changes during the day?
Yes. Changes reach the driver app straight away, with no phone calls needed.
Can I plan for several drivers?
Yes. Each driver gets their own route.
Is cash and card payment tracked per stop?
Yes. Each stop shows what is due, and the driver hands over cash at the end of the shift.
Business clients (B2B)
See the pageWhat is commercial laundry software?
Software that manages business clients: contracts, B2B prices, scheduled pickups, invoices and payments, alongside your retail customers.
Can I charge hotels per kilo?
Yes, with B2B weight-based prices and minimums per pickup.
Are invoices myDATA compliant?
Yes, service invoices with MARK, issued through a certified provider.
Can I invoice monthly?
Yes, with monthly statements.
Which plan?
Business at €89/month; Enterprise for large or multi-site contracts.
Can I show contract terms to the client?
Yes, in the client's own language, attached to the business account.
Can business clients prepay?
Yes, through a business wallet with an optional top-up bonus.
myDATA & e-invoicing
See the pageWhat is a MARK number?
The unique number AADE assigns to every document reported to myDATA.
Do I still need a separate invoicing program?
No. Documents are issued from LaundriOS through our certified partner.
What if myDATA rejects a document?
You see it in the monitor, fix the cause and resend, without a duplicate.
Can I issue a credit note for a refund?
Yes, linked to the original receipt or invoice.
Which document types are used?
Retail receipt 11.2, service invoice 2.1, credit notes 11.4 and 5.1.
Which plan includes myDATA?
Every plan.
Reports
See the pageWhat are laundry business reports?
Live summaries of your sales, VAT, payments, services and customers, built automatically from orders and tax documents.
Are the numbers live?
Yes, updated from orders, payments and documents as they happen.
Can I export for my accountant?
Yes, CSV files and print-ready views for any period.
Why do revenue and cash differ?
Revenue uses invoice dates and cash uses payment dates; both are shown side by side.
Can I compare stores?
Yes, with the Enterprise multi-store plan.
Which plan?
Basic reports in Starter; advanced reports in Pro and Business.
Do credit notes reduce sales?
Yes, on their issue date, so totals always match your documents.
Can I filter by area or customer type?
Yes: by period, retail or business, service area and order status.
Multi-store
See the pageWhat is multi-store laundry software?
One system that connects several laundry branches with shared prices, customers and reports, while each store keeps its own counter and team.
Do rewards work in every store?
Yes. Customers and loyalty are shared across your branches.
Can a manager see only their store?
Yes, with branch-level access.
Can each store have its own delivery area?
Yes. Each branch can be the origin for its own service areas and fees.
How is it priced?
Enterprise starts from €149 per month. Each additional location is €49 per month, and from 10 locations we prepare a custom quote.
Do you help with onboarding every store?
Yes. The Enterprise plan includes data migration and staff training for every branch.
Supplies & machines
See the pageWhat is laundry inventory management?
Tracking the consumables a laundry uses (detergents, bags, hangers, tags) with stock levels and reorder alerts, so you never run out.
Can I add my own supply categories?
Yes, including an "Other" category for anything specific to your shop.
Do I get reminded about machine service?
Machines due in 7 days or overdue are highlighted.
Which plan includes this?
The Business plan at €89 per month.
Can I archive old supplies?
Yes. Archived items keep their history but no longer appear in daily lists.
Can I track machine repair costs?
Yes. Each maintenance entry records the date, work done and cost.
Team & security
See the pageWhat is laundry staff management software?
It controls who can do what in your system, with roles for owner, cashier, workshop and driver, plus security settings and an audit log.
Are permissions enforced by the system?
Yes. Access is checked by the system itself, so hiding a button is never the only protection.
Can a driver see all customers?
No, only the stops assigned to them.
Can I see who changed a price?
Yes. The audit log records every change with the user and the time.
What happens after too many failed sign-ins?
The account is locked temporarily, which protects it from guessing attacks.
Is customer data handled with privacy in mind?
Yes. Consent is recorded per customer and access is limited to the roles that need the data.
Which plan includes roles?
Every plan.
Customer app
See the pageWhat is a laundry customer app?
An app where your customers book a pickup, pay, track their order and collect rewards, connected live to your shop's order board.
Does it carry my shop's name?
Yes, customers see your laundry, your services and your prices.
Can customers pay online?
Yes. Customers can pay online by card with Viva.com or Stripe, from their wallet or prepaid package, or at pickup.
How do customers sign in?
With their mobile number and a one-time SMS code. No password.
Can customers reorder quickly?
Yes. Any past order can be repeated in two taps.
Can the app be in my language?
Yes. The app speaks the language you set up, with prices shown VAT-inclusive.
Driver app
See the pageWhat is a laundry delivery driver app?
A phone app for your drivers with an optimized route, navigation, bag scanning, payment at the door and photo proof, connected live to your shop.
How is the route optimized?
By time window first, then by the shortest distance between stops, starting and ending at your shop. Drivers can re-optimize when a stop is added.
What happens when a driver is running late?
The app calculates a new arrival time for the remaining stops and the driver notifies affected customers in one tap by SMS or Viber.
How do customers pay at the door?
By card on a Viva.com portable POS, by an online payment link on their own phone, or in cash. Orders paid in the app are already marked as paid.
Is a photo required to complete a delivery?
Yes. The stop can't be completed without a photo; time and GPS location are saved with it.
Can drivers see all customers?
No, only the stops assigned to them, without phone numbers or prices.
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