Facts first
Many disputes are about stains or damage that existed before washing. Intake photos let you calmly show the condition at drop-off and agree on a fair solution.
Grow customers
Turn a complaint into a loyal customer.
Mistakes happen in every laundry. What matters is how you handle them. LaundriOS laundry complaint management gives you the facts (intake photos and order history) and four fair ways to make it right, all recorded on the order.
- Evidence photos
- 4 fair resolutions
- Correct paperwork
Included in Pro+ from €59/month
How a claim is handled, step by step
Log the problem (damaged item, missing item, not cleaned properly, stain not removed or late delivery), compare it with the photos taken at intake, choose a fair resolution and inform the customer. When money is returned, the credit note is linked to the original receipt and sent to myDATA.
Four fair ways to make it right
Create a new free order linked to the original, with its own ready date. The customer gets an SMS when it's ready, and the workshop sees why it's back.
Refund all or part of the order to card or cash. The credit note is linked to the original document and reported to myDATA automatically.
Give credit for the next visit instead of cash. It keeps the relationship going and appears on the customer's wallet right away.
Reduce the price of this order by an amount or percentage, recorded with the reason, before the customer pays.
Why a clear complaint process protects your laundry
An unhappy customer tells others, online and offline. Handled well, the same customer often becomes your most loyal one.
Respect the moment
While a claim is open, marketing messages to that customer pause automatically, so nobody receives a promotion in the middle of a problem.
Learn and improve
Every claim is recorded with its reason and resolution, so you can spot patterns by service, staff or machine and fix the cause.
FAQ
Questions
Still not sure? Bring your questions to a free 30-minute demo, in your language.
Ask us anything in a demoWhat is laundry complaint management?
A clear way to record, investigate and resolve customer problems such as damage, missing items or stains, with evidence and a record of every decision.
Can I see the intake photos in the claim?
Yes. Photos and notes from inspection are linked to the order and the claim automatically.
Which plan includes claims?
The Pro plan at €59 per month and above.
Which problems can I record?
Damaged item, missing item, not cleaned properly, stain not removed, late pickup or delivery, and other.
Can I see claim totals?
Yes: open and investigating claims, refunds to complete and claims resolved in the last 30 days.